Privacy Policy
Effective Date: 20 March 2025
This Privacy Policy outlines how Heart Resilience, accessible via https://nlpcoachingandleading.com ("we", "our", or "us"), collects, utilizes, and discloses your information when you engage with our mobile application (the "App"). It also provides details on how we handle your information when you contact customer support, interact with us on social media, or communicate with us through other channels.
This policy applies to all users of the App, whether or not you have a subscription or account. It does not apply to information collected and used on behalf of business clients (referred to as "Customer Data" in our agreements with those clients).
Policy Updates
From time to time, we may update this policy. Any changes will be reflected in the "Effective Date" listed above. In certain cases, we may provide additional notifications, such as via an in-app notification or email. We encourage you to periodically review this policy to stay updated on how we handle your information.
1. Information We Collect
We collect a range of information about you, which includes both data you voluntarily provide and information automatically gathered through your use of our App and services.
1.1 Information You Provide to Us
When you use our App or interact with our services, you may provide us with various types of personal information, including:
- Account Registration: When you create an account, we collect details such as your name, email address, and password (for account holders).
- Feedback and Interactions: You may provide us with feedback, surveys, or reflections about your experience with our services. You may also share details related to your mood or health when offering feedback.
- Customer Support: When you reach out for help, whether through email, phone, or other means, we collect the information necessary to assist you, such as the content of your inquiries and the nature of the support requested.
We use the information you provide solely for the purpose for which it was collected.
1.2 Data About Your Service Usage
In addition to the data you provide directly, we collect information about how you interact with our App and website. This helps us understand your needs and deliver an enhanced user experience.
1.2.1 Interaction Information
We track usage data, such as the services you use, the features you engage with, and content such as audio sessions or activities you access. This data allows us to improve the functionality of our App and website.
1.2.2 Transaction Information
When you make purchases or transactions, we collect details such as:
- Product names, descriptions, and prices.
- Subscription or trial information, including start and end dates.
- Time, date, and amount of any transaction made.
This data ensures smooth transaction processing.
1.2.3 Log and Technical Information
To understand how users interact with our services, we collect technical details such as:
- Browser type and version.
- App version and access times.
- IP address, previous website visited, and pages visited within our site.
1.2.4 Device Information
We gather data about the devices you use to access our App or website. This may include:
- Type of device (smartphone, tablet, computer).
- Operating system details (e.g., iOS, Android).
- Device identifiers and network information (e.g., carrier, network type).
1.2.5 Recorded Communication
In some instances, we may record phone or video calls (with your explicit consent), such as during coaching sessions or feedback collection. These recordings help us improve our service quality.
1.2.6 Generated Information
We may generate additional data, such as estimated location information derived from your IP address or patterns in your service usage, to optimize your experience.
1.2.7 Use of Cookies and Similar Technologies
We use cookies and similar tracking technologies to gather information on how you interact with our website. These technologies help us understand your browsing preferences, enhance site functionality, and improve overall performance.
1.2.8 Information from External Sources
We may collect information from third parties, including:
- App store details related to your account.
- Social media account details (if you log in through social platforms).
- Data from publicly available sources, partners, or business databases.
2. How We Use Your Information
We use the data we collect in various ways to provide and improve our services, communicate with you, and ensure a safe and secure environment. Here’s how we use your information:
- Service Provision: We use your information to offer, improve, and personalize our services, including troubleshooting technical issues, enhancing user experience, and developing new features.
- Transaction Processing: Your data helps us process purchases, handle payments, and manage subscriptions. We also send related notifications, such as receipts or updates.
- Communication: We may contact you regarding your account activity, customer service inquiries, and administrative matters.
- Marketing: With your consent, we may send you promotional materials about our products, services, events, or offers that may be of interest to you. We may also personalize your experience or display targeted ads based on your preferences.
- Security & Fraud Prevention: We monitor usage patterns and analyze data to detect and prevent fraud and ensure a secure environment for users.
- Compliance: We may use your data to comply with legal and regulatory obligations, such as tax and accounting requirements.
- Promotions & Contests: If you participate in contests or promotions, we use your data to process entries and distribute prizes.
For any concerns about how your data is used or to manage your communication preferences, please reach out to us at mark@nlpcoachingandleading.com.
3. Sharing Your Information
We value your privacy and share your data only under specific circumstances, such as:
- Service Providers: We may share your data with third-party vendors and service providers who assist us with operations, such as email services, payment processing, and security.
- Legal Requirements: If required by law (e.g., court orders or investigations), we may disclose your information to comply with legal obligations.
- Protection of Our Rights: We may share data if we believe it is necessary to protect our legal rights, enforce our terms of service, or prevent harm to our platform.
- Business Transactions: If we undergo a business transaction (e.g., merger or acquisition), your data may be shared as part of the transaction.
- Affiliates: We may share data with our subsidiaries or affiliated companies for business operations.
- Social Media: When you use social media features on our site, some of your information may be shared with those platforms.
- Aggregated Data: We may share non-personally identifiable information with third parties for research, analysis, or industry purposes.
We will never sell your personal data.
4. Advertising and Analytics by Third Parties
Third-party companies may display advertisements on our behalf and provide analytics on our website and App. These companies may use cookies, device identifiers, and similar technologies to collect data about your usage. This data helps them deliver targeted ads and analyze user behavior. You can manage your cookie preferences using our cookie management tool.
5. Data Transfers
Heart Resilience processes data in Sri Lanka, which may have different privacy laws than your country of residence. As a result, your personal data may not be subject to the same level of protection as in your home jurisdiction.
6. Your Rights and Choices
6.1 Managing Your Account Information
- Accessing and Updating: You can access and update your personal details by logging into your account settings.
- Account Deactivation: If you wish to deactivate your account, contact us at mark@nlpcoachingandleading.com. Please note that some data may be retained for legal or business purposes.
6.2 Opting Out of Promotional Communications
You can unsubscribe from promotional emails by following the "unsubscribe" instructions included in the email. Opting out of promotional emails does not affect transactional or service-related communications.
6.3 Mobile Push Notifications
With your consent, we may send push notifications to your device. You can disable these notifications at any time through your device or browser settings.
6.4 Data Access and Deletion
You have the right to request access to and deletion of your personal information. However, certain legal or regulatory requirements may prevent us from deleting all or some of your data. To make a request, contact us at mark@nlpcoachingandleading.com.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, feel free to contact us at: